Privacy Policy

1. Introduction

Famora ("we", "us", "our") operates from 118 Surawong Road, Bang Rak, Bangkok 10500, Thailand. We provide educational programmes and workshops focused on family communication skills. This Privacy Policy explains what personal data we collect, how we use it, and the rights you hold under applicable Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

2. What Personal Data We Collect

2.1 Data you provide directly

• Name — collected when you submit an enquiry or register for a session.
• Email address — used for correspondence and session confirmation.
• Phone number — collected optionally, used only if you request a call back.
• Message content — any text you submit through our contact form.

2.2 Data collected automatically

• IP address and browser type (via analytics tools, where enabled).
• Pages viewed and time spent on site.
• Cookie preference choices stored in your browser.

2.3 Legal basis for processing

We process personal data on the basis of consent (for marketing and analytics), contractual necessity (to confirm and deliver sessions you book), and legitimate interest (to respond to enquiries and maintain our website).

3. How We Use Your Data

• To respond to enquiries sent via our contact form.
• To confirm and administer session bookings.
• To send session-related information (dates, materials, instructions).
• To improve our website and session content through anonymous analytics data.
• To comply with legal obligations under Thai law.

We do not use your data for automated decision-making or profiling. We do not sell your data to any third party.

4. Data Retention

Enquiry data is retained for up to 12 months from the date of receipt, unless a booking is made, in which case we retain session records for up to 3 years. After this period, data is deleted securely. You may request deletion earlier — see section 7.

5. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• Service providers: We may use email hosting or analytics services that process data on our behalf under data processing agreements. These providers may not use your data for their own purposes.
• Legal requirements: We may disclose data if required to do so by Thai law or regulatory authority.

6. Data Protection Measures

We use reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include secure form submission, access controls on internal systems, and periodic review of data handling practices. In the event of a data breach affecting your rights or interests, we will notify you and the relevant authority as required by the PDPA.

7. Your Rights

Under the Thai Personal Data Protection Act B.E. 2562, you have the following rights:

• Right to access — you may request a copy of personal data we hold about you.
• Right to rectification — you may request that inaccurate data be corrected.
• Right to erasure — you may request deletion of your data where we have no lawful reason to retain it.
• Right to object — you may object to processing based on legitimate interest.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
• Right to lodge a complaint — you may contact the Office of the Personal Data Protection Commission (PDPC) if you believe your rights have been infringed.

To exercise any of these rights, email [email protected] with your name and a description of your request. We will respond within 30 days.

8. Cookies

Our website uses cookies to understand how visitors navigate the site and to remember your cookie preferences. You can manage cookie preferences on our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function.

9. Children's Privacy

Famora's website and programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to external sites (for example, payment processors or reference resources). We are not responsible for the privacy practices of external websites. We encourage you to read their privacy policies before sharing personal information.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitute acceptance of the revised policy. For significant changes, we will notify registered participants by email.

12. Contact

For questions about data handling or to exercise your rights:

• Email: [email protected]
• Post: Famora, 118 Surawong Road, Bang Rak, Bangkok 10500, Thailand